Mada Accessible Customer Service would ensure the Mada ICT Accessibility experts plan, guide and executes the necessary enhancements to ensure accessibility compliance of the customer services according to international standards.
The accessible customer service package includes the following:
- Consultation Session
- Training Sessions
- On Spot Support
- An introductory session on access to information and communication technology and the mechanism used to developed accessible customer service
- Evaluating the customer service area in terms of the inclusiveness
- Preparing a comprehensive report highlighting the gaps which required enhancements
- Training is provided to build the capacity of the employee in the organization to develop and maintain accessible customer service.